茂器™ Machina Matrix善提智能科技（北京）有限公司 · Technologies ShantiBotics Inc. (Montreal)

For engineering machinery, industrial equipment, and robotics companies

Industrial export · demand to after-sales

Machina Matrix provides the software-and-hardware infrastructure: the AI workflow, equipment knowledge and access control, and North American fulfillment and after-sales connected by project. A company keeps its own overseas operation. A service firm can use the same capability on client work.

WeChat Work

Equipment maker / OEM

Keep your own overseas sales and after-sales

No need to build the whole technical base from nothing, or to outsource the entire operation. Your team manages customers and channels. Machina Matrix provides the AI inquiry workflow, equipment knowledge, and file permissions, and connects North American parts and fulfillment when you need them.

See the OEM path

Operator / export service firm

Raise what you can deliver

Use the Machina Matrix system and workflows for your own clients, or take agreed operating steps inside a project. You handle the client service you agreed to. Machina Matrix provides the tools, the technical capability, and the support that goes with them.

See the partner path

Three layers of infrastructure

Growth workflow, equipment knowledge, after-sales

  1. 01
    Growth layer

    Export growth workflow

    • Multilingual responseMulti-channel inquiries and first technical questions run automatically, then move on for follow-up and a quote.
    • Accounts in one fileLeads, conversations, quotes, and open tasks settle into one customer file, and that file stays with the company.
    • Process and responsibilityOutreach, follow-up, and review share one workflow. Quotes and key promises wait for the company before they go out.

    Core valueOutreach, follow-up, and review share one workflow. The customer relationship stays with the company.

  2. 02
    Equipment knowledge and data

    Knowledge and asset sovereignty

    • One file per serial numberEach serial number ties that machine to its technical files, its manuals, and the service record that belongs with it.
    • Equipment knowledge baseProduct knowledge and authorized field notes stay together, so the equipment knowledge and its workflow can be maintained.
    • Edge AI and role accessLocal deployment and role rules let AI use that knowledge. The company sets who may open the core technical files.

    Core valueEquipment knowledge, serial-number files, and access rules sit together. The company draws the line.

  3. 03
    Service and fulfillment

    Dealer service and the after-sales loop

    • Dealer technical supportDealers and service teams get file access and field support, with North American service linked project by project.
    • Work orders and partsWork orders, repair records, and parts requests stay tied to that equipment file, so each service job reads the same record.
    • After-sales that continuesEquipment knowledge, parts ordering, and repair coordination keep the after-sales business running over time.

    Core valueDealers and field service work from the equipment file. Work orders, parts, and repairs can keep going from there.

Why the Machina Matrix software-and-hardware architecture

Beijing E-town and Montreal

Beijing E-town is the intelligent-manufacturing and robotics cluster. Montreal carries AI work and local fulfillment. Source and delivery sit in one company.

Edge AI and asset sovereignty

Schematics, control algorithms, drawings, and customer files stay with the company. Core drawings and algorithms do not leave with the channel.

Software, hardware, fulfillment

Edge AI, the equipment knowledge base, and North American dealer after-sales sit on one file. Sales, field service, and parts follow that same file.

Four steps to go live

  1. 01

    Business diagnosis

    Review the product catalog, sales channels, pricing, and the data boundary, then set a staged path for export.

  2. 02

    Architecture

    Deploy the edge AI host, connect outreach and inquiries, and open the knowledge base and serial-number files.

  3. 03

    Process fit

    Bring in manuals, drawings, and serial-number files, and set who may open the technical files.

  4. 04

    After-sales

    Attach work orders, parts, and repairs to the equipment file, and link North American service project by project.

On-site response at the show

Official contact

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